What exactly does the ‘This device was reset’ mean?  This error is actually a security protocol from Google. It happens when three things happen: a screen lock has been set, the phone is linked to a Google Account and the phone has been reset outside of the Settings app. ‘This device was reset’ screen comes from the fact that it is now an improper factory reset. And due to that, the Factory Reset Protection (FRP) is activated causing you to be stuck in that screen unless you have email from the previous user.

What does 'This device was reset' mean

This can be really bothersome because a lot of time, we don’t know the last account used on the phone. We have investigated a lot of issues like this. We get mssages and emails telling us how “my phone is stuck in the google verification screen and I don’t know the previous one.” 

Your time to worry is OVER!! We, the Unlock Partner team, provide FRP unlocking services which can help you bypass the google verification. This is done remotely, which means all you need is a computer and an internet connection. We have expert technicians who have the skills and the resources to go through this process within minutes.

How to disable Factory Reset Protection

Now if you have already have access to a phone or at least its Settings app, you can disable the FRP option so it doesn’t create problems for you or others. Doing this will not give you the “This device was reset error” and you will be freely be able to access the phone even after an improper reset.  This is the easiest way to remove the Factory Reset Protection from your phone/tablet but it’s good to know that it comes with a cost.  

The cost is that you won’t be able to use the applications that need the Google account to work like Gmail, Google Assistance, etc. 

Steps to disable the Factory Reset Protection

  1. Go to Settings. If you cannot go to your Settings App, this method will not work.
  2. Choose Accounts (or Cloud and Accounts). You will have to switch tabs on some devices to find this option
  3. Click on Google 
  4. Remove all the Google accounts from your device

If you have done this, you have successfully removed the Factory Reset Protection protocol from your system and it cannot be activated unless you enter your Google Account back in. This is good when you’re looking to sell your phone to someone, so they cannot need access to your Google credentials.

Steps to get out of the “This device was reset” screen

“This device was reset. To continue, sign in with a Google Account that was previously synced on this device”

We all know the struggle of being here. It sure is very annoying. But we do have few ways that you can try right now that can possibly remove the Factory reset Protection from your phone. There are several ways to get you out of the situation but it all really depends on each situation. Sometimes, some methods work, sometimes they don’t. That’s why we have a team of expert technicians who can guarantee that they can do it within minutes*. If you don’t want to waste more time and get over this, please go here.

Way 1: Use the language settings to get out of the “This device was reset” screen

Note: This method works on Samsung devices only

After you are on the “This device was reset” screen, follow these steps”

  1. Click on the textbox where it asks you for the email. Wait until your keyword comes up
  2. Click and hold the “@” character on the keyboard until a dialog box with the title “Input options” appears
  3. Click on Google Keyboard Settings. You should have left the “This device was reset.” screen at the moment. 
  4. Click on the 3-dotted button on the top right of the screen.
  5. Select Help & Feedback
  6. Click on any suggested help option you can find such as “Manage Google Keyboard settings”
  7. After you get on the page where it brings you the article, select any text on the screen. 
  8. Click on web search. A search field will be shown. Delete the text
  9. Type Settings in the same field. This should open the Settings App
  10. Scroll down or switch tabs untill you find the “About Phone” option and click on it
  11. Look for the Build Number and tap 7 times on the Build Number option
  12. Go back to the previous menu and you will see the Developer Option now
  13. Click on it and allow OEM unlocking and go back to the orignal settings menu
  14. Restart the device

If everything happened correctly, you should be able to add a new Google Account and your phone will be good to go. If this doesn’t work, don’t worry. This method does not work on all devices.